B2B order platforms ensure more efficient and faster order processing. Whether fashion items, cosmetics, household or publishing products, our B2B solutions ensure that retailers and orderers can process orders without media discontinuity and eliminate the need for manual post-processing. B2B online shops replace manual orders via e-mail, fax and telephone and ensure lean processes on both sides.
B2B ordering platforms are suitable for both FMCG and high-priced electronic goods or jewellery. The greatest economies of scale are achieved by companies with a revenue margin of 10 million or more with heterogeneous ordering processes and a large number of business orders.
“Our customers also want to enable smaller local retailers to place convenient and fast orders around the clock and relieve them as much as possible of their hectic daily routine. At the same time, they want this target group not to tie up too many of their own resources,” explains Martin Wepper, Managing Director at dsb ebusiness.
The current version of dsb ebusiness’s B2B ordering platform offers users numerous new features. For example, a shopping basket upload function, which retailers can use to trigger orders via Excel exports from the company’s own merchandise management system, ensures better usability. A pop-up function allows old orders to be placed in the shopping basket again and modified. In this way, products can be re-ordered in a constant or adjusted number with minimal effort.
The registration process for the new B2B platform is also deliberately unbureaucratic and time-saving. Retailers can submit a registration request online and attach a scan of their trade licence to the request. A digitized approval process ensures short processing times. Inquiries from small customers are thus processed promptly and without major manpower.
On request, all orders can be imported fully automatically into the Enterprise Resource Planning system of the logistics service provider. “We are thus fulfilling another important goal of our customers and closing the last automation gap in order processing. Now all customers, from large to small, are integrated into a central ordering process,” adds Wepper.