CORONA: INFORMATION IS SYSTEM RELEVANT – DIGITAL ALTERNATIVES FOR DELIVERY PROBLEMS

Frankfurt, 30.03.2020: “It is currently becoming apparent that not only the areas of health and nutrition are systemically relevant, but also the supply of reliable information”, said BDZV Chief Executive Dietmar Wolff in the “Saarbrücker Zeitung” (issue of March 28th).

The newspaper and magazine industry is currently looking for ways to ensure the supply of information to its print subscribers in the event of possible delivery problems during the corona crisis. They would like to avoid delivery problems like in some neighbouring countries.

“dsb ccb solutions and dsb ebusiness have jointly developed a solution for this issue. Subscribers of print magazines, who are served via Europe’s largest customer care and billing platform ccb by dsb, have the possibility to download the digital edition of their subscribed magazine via a customer portal”, Martin Wepper, Managing Director of the dsb group, is pleased to announce. A well-known German publishing house already grants its readers access to e-paper versions of its magazines.

And this is how it works: Nearly all publishing houses offer their subscribers the possibility to place forwarding orders or change addresses in the so-called “customer self-service area”. In this online Customer Service Module (OCS), readers enter their zip code, subscription number and the titles they have subscribed to. The data is compared in the background with the subscription management platform ccb by dsb. If the verification is successful, the reader receives a PDF version of his or her magazine.

Other publishers would like to implement the feature as well. This solution can be implemented at short notice for all subscriptions managed in ccb by dsb. More than 8.5 million subscribers are managed via the subscription management platform ccb by dsb.